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Before returning any items to us, please contact us quoting your order number. You will be issued with a returns number.
You can cancel your order from the moment your order is placed until 14 days after the goods are received.
Once the goods have been sent you will need to arrange and pay for the return delivery. We suggest insuring the goods against loss or damage. The goods must be un-used and be received in a re-saleable condition including all accessories, packaging etc. All manufacturer's seals must be intact.
A refund will be made upon receipt of the returned goods and within 14 days. However, if the goods are not returned at your cost, we will arrange for a courier to collect them. The cost of this collection will be deducted from your refund.
Due to current legislation, we cannot accept medication and cosmetics returns (including prescription medication) as we are not able to reissue or reuse any medication once it has left totalpharmacy.co.uk.
If the goods are returned to us by Royal Mail/Courier undelivered then we will only make a refund if the goods are in a re-saleable condition (Not including medicines or cosmetics - see above). The cost of postage will not be refunded.